What information do we collect?
You’re Anonymous, Unless You Voluntarily Choose Not to Be
To begin with, it’s important that you know that when you are browsing our website you are anonymous. Personally identifying information is not collected unless you provide us with such information.
We do collect non-personally identifying hardware and software information such as your IP address, browser type, domain names, access times and referring website addresses. This type of information collection is commonplace for basic website analytics, and is not personally identifying unless you offer such information to us.
When requesting information from us, asking us to contact you, requesting a quotation, or placing an order with us, you may be asked to enter your: name, e-mail address, mailing address, phone number, company name or other personal/company information. Much of this information is required to fulfill requests of this type. You may, however, visit our site anonymously without ever giving us this type of information if you do not take any of these actions or actions similar to these.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of our website.
How do we collect information?
When you complete a form on our website we will request information, in order to best serve you.
Should you contact us via phone, any information we collect for the purposes of fulfilling your request regarding our products or services is considered confidential and will not be shared or sold to any third party except for the express purpose of fulfilling your request.
What do we use your information for?
What we use it for
We use the information we collect from you to provide a higher level of service in fulfilling your request for information, products or services. We may also use your personally identifiable information to inform you of other products or services available from Venkel. Additionally, we may contact you via surveys to conduct research about your opinion of current products or services or of potential new products and services.
We use your information, such as phone number and email address, to effectively communicate with you.
We may use your information, in aggregated form and in a way that does not reveal any personally identifying information, to collect online and offline visitor/inquirer analytics.
Per commonplace website analytics implementation, Venkel keeps track of the pages you visit within our website, in order to determine what products, services and information generate most interest and to provide a better visitor experience.
What we won’t use your information for
We will never sell, rent, lease or share your personal information with any other party, in any way, unless it’s necessary to fulfill your request regarding information, products or services. Exceptions to this include if Venkel is required to do so by law and if such action is necessary to protect and defend the rights or property of Venkel (including enforcing this agreement).
How do we protect your information?
No method of safeguarding information is 100% secure. We do however, implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information for any reason. When financial information is transmitted, such as credit card information, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We may, at our discretion, partner with third parties to provide a service on our website. These third parties have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these sites. Nonetheless, we seek to protect the integrity of our site and the privacy of our visitors and welcome any feedback. An example would be a service provider that we partner with to offer part number cross reference data to our website visitors. Ultimately, we partner with third party service providers to provide a better experience for our website visitors but you are never required to use these resources or services on our site or to provide any information.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s’ Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Toll Free: 800-950-8365
5900 Shepherd Mountain Cove
Austin, TX 78730 USA
Effective Date: 06/01/2012